Thank you so much for your assistance with our recent purchase. Whilst always totally professional in terms of your client's interests, as a purchaser I found you to be the same in relation to us. You were unfailingly polite, patient and pro-active in terms of managing our queries and concerns. From this purchaser's point of view you were undoubtedly the glue which held the sale together.
All good wishes.
Many thanks for all your efforts getting this over the line in such challenging circumstances. What with 2nd Home Stamp AND Brexit to content with, this project couldn’t have been timed more badly. Really appreciate your gesture of goodwill to help ease the pain. We will certainly use you in the future!
Tim Lawler did a first class job in 2015 as well as quickly finding a new Tenant and help to organise my Flat's refurbishment.
I cannot commend the team at the Fulham Road office highly enough and in particular Tim Lawler.
John D Wood & Co. provided a great service and proved that we were right to go with them on a sole agency basis.
Tim Lawler; enthusiastic efficient and energetic.
I couldn't recommend John D Wood & Co. more highly as an extremely reasonable house-selling agency. Emily Gomme in particular was most attentive, intelligent and efficient in her handling of the sale of my flat in Fulham under very demanding circumstances - I needed the whole process to be speeded up - and she certainly stepped up to the mark! Indeed, everyone at the Parsons Green branch was courteous and friendly, always keeping me up to date with feedback from the latest viewing. Thanks to them I managed to reach my onward deadline in time. Many, many thanks.
We were extremely happy with the professional advice and service provided by Marina Collett at John D Wood & Co. and would highly recommend using this agency.
I can't fault them, outstanding service.
Tim Lawler and staff have provided excellent service throughout my association with John D Wood & Co. I am very happy to recommend them.
Tim Lawler is the most helpful, positive, cheerful, polite, smart, thoughtful, honest and valiant person.
Tim Lawler and his team were very professional and a pleasure to work with. We would definitely use John D Wood & Co. again.
All good. In particular, I have found Tim Lawler efficient, very personable, a Manager with as good communication skills with staff as clients.
I have dealt with John D Wood & Co. Lettings for five years. I have Always found them to be very professional. They have a great team!
We have recently completed on the sale of Rivermead Court and wish to credit our negotiator Emily Gomme on the very professional manner in which the sale was conducted, nothing was too much trouble and the regular updates and contact she had with all parties including solicitors was most impressive. Emily made the whole experience stress free, even under challenging circumstances, also a vote of confidence for the office team at Fulham.
Selling a house can be stressful but Nick Summerfield at John D Wood & Co. Fulham was always on hand to guide me over the hurdles we encountered in a very calm and professional manner. Nothing was too much trouble and because of his efforts we achieved the result I wanted. Accordingly, I cannot recommend Nick and the rest of the John D Wood team highly enough. Thank you.
Emily Gomme was a breath of fresh air compared to all the other estate agents we had dealt with. She was charming, unpushy, informative and nothing was too much trouble for her during the purchase of our flat. She went out of her way to be helpful and reassuring. I would recommend this branch of John D Wood to anyone on the basis of our experience with Emily.
Applicant, 28th July 2015
Many, many thanks to the charming and helpful team at the John D Wood & Co. Chelsea office for efficiently selling one property and finding another for me. I am more than happy to recommend them in every way.
We had a number of estate agents come to value our home in Chelsea. John D. Wood & Co. was the most impressive and turned out to be highly professional. A huge number of people came to view, but the team minimised disruption and sold our house very quickly for an excellent price. We definitely made the right choice!
Very professional from start to finish.
I spent several months searching for the right property and the hardest part was dealing with some of the Estate Agents that unless you were spending millions they acted like they were doing me a favour! Until I went to John D Wood where nothing was too much trouble and Jonny Wentworth-James made buying a property a much less stressful experience, I would recommend them highly to anyone looking to buy or sell in London.
When my husband received a job offer in London, we were excited, overjoyed... and overwhelmed. My husband's employer gave us a list of estate agents to reach out to which we blindly did. Timothy Bishop was one of the first to respond and even set up a call so he could further understand our needs. It put our mind at ease to know we would be able to hit the ground running once we landed in London. Our second day in London, Tim arranged for Oliver Hayden to take us to several flats to view. None were a fit but he patiently and consciencely listened to what we wanted and helped us define our "must have" list. By the next day, he had two dream places to show us and we made an offer on the first on the spot.
It was clear he had truly listened to us and done research. As we moved through the offer process (unfamiliar for us as Americans), Tim checked in frequently and even spoke on our behalf with the other agent and landlord. I am confident he helped made the process as smooth as it was. He has been available and attentive, making sure we find our home. Now that we've moved in, I can confidently say we found our dream London home and thank John D. Wood for helping us find it!
Mr and Mrs M, Tenant
Emily Gomme was a breath of fresh air compared to all the other estate agents we had dealt with. She was charming, unpushy, informative and nothing was too much trouble for her during the purchase of our flat. She went out of her way to be helpful and reassuring. I would recommend this branch of John D Wood to anyone on the basis of our experience with Emily.
We would like to thank everyone at the Southfields office for your kindness, efficiency and patience in dealing with our sale.
You were all terrific - Thank you!
Thank you very much to your whole team for bringing Mary’s house to a successful conclusion and before the winter sets in. I enjoyed working with such polite and punctilious people and I liked the way you were prepared to deal with Lizzie. It was interesting to see the nations come and go and I hope * will enjoy living there as much as we have.
John D Wood & Co. - represented by Rollo Miles - advised me clearly, acted fast and efficiently, and achieved the result that I hoped for. I always felt as if I was dealing with a person who understood what I needed, rather than an impersonal organisation. I couldn't be happier with the service they provided.
The team at John D Wood & Co. not only sold my house efficiently and quickly but they made the whole process as painless as possible. I really felt I was in safe hands . Rollo went out of his way to help me with advise regarding the purchase of my new house and was at the end of the telephone with any question or query I had. I would only use John D Wood in the future for my property investments and sales, I trust them and I know they work hard.
I feel we have built a relationship that will span a lifetime, I pop my head in the door when walking past just to say hello to the team and always receive a warm reception. I recommended them to my mother for the sale of her house, which they managed brilliantly where other companies couldn't. I also recommended them for the rental of my sisters house, sadly she went with another company and has had nothing but problems since.
We purchased a property in Esher in early 2015, a process which was complicated by various factors, including the fact that we were located overseas. The staff at John D Wood were courteous, professional and extremely helpful – guiding both the vendors and purchasers to a successful completion of the sale. They answered our queries promptly and provided commonsense advice at all stages of the transaction. We are very grateful to them for them helping us to acquire our beautiful new home.
It has not been an entirely straightforward process, interrupted, as you no doubt by remember, by a particularly unhelpful surprise intervention from the Chancellor of the Exchequer, and rafts of questions from our purchasers. But you have both steered us through these issues with admirable calmness and professionalism, for which we thank you, and which confirms our view that your firm is the best in town.
From start to finish John Paul behaved in an impeccable manner. He was intelligent; informed, courteous, diplomatic and at all times present, either on the phone or in person, helping to make the right deal happen for his client, but also for myself. Time and time he went beyond the call of duty to try to be clear about what was happening and advising what should be the next step if were serious.
I can not say how impressed I was by his professionalism and how much regard I have for John D Wood as a firm with men like him on board.
Thank you for your assistance in this matter. Please also pass on my thanks to Eleanor Burt. She did an excellent job in liaising with all parties and particularly with regard to the speed in which she attended to the new plan.
I cannot express too strongly our appreciation of the skill and hard work your staff put in over a long period to achieve a successful sale at a magnificent price. The skills required included some not, I think, taught to aspiring estate agents, namely soothing the nerves of worried clients, and keeping up their spirits when things went wrong.
Rollo, ably supported by Eleanor and Jasmine, could not have been more efficient and thoughtful. They did you proud.
I hope that you are both really well, we have been meaning to email you for a while now and I just received a lovely tea towel from you which jogged my memory so thank you very much for that.
We wanted to write and just say that we are now "in" our property and its starting to feel like home.
I just wanted to take the time to thank you for doing such a great job of selling my flat. We got there in the end and I'm so relieved.
John D Wood successfully sold our house in excess of the asking price after sealed bids (Oct 2014). Their local knowledge in Chiswick and attention to detail is second to none and I have no hesitation in recommending them for their professionalism and efficiency in making our big move possible. A class act.
Both Rollo and Richard have given 110% they have been extremely supportive and helpful and went above and beyond! I would highly recommend John D Wood to anyone wanting to buy, sell, rent or let out a property.
Thank you we truly could not have done it without such a great agent, Rollo and Richard are a huge asset to John D Wood.
Rollo and his team impressed us from the start with their approach-ability, helpfulness and straightforward advice regarding the sale of our house. They marketed the property beautifully and within a couple of days had secured several offers over the asking price. They kept us informed of progress throughout the conveyancing process and were readily available to answer questions and offer reassurance on the rare occasion this was needed. They have a very personal service which makes the selling experience as stress free as it is possible to be. We were delighted with the outcome and can't recommend them highly enough.
Overall very good and professional service - the Lettings Manager Tim Lawler was great. Would deal with again.
Would you please give the Kensington ‘team’ our thanks for selling our house and achieving a good price in very little time, thus enabling us to move to our new address on the same day as we left our previous address. This is a great blessing and we much appreciate the part you played in bringing it about.
Dear Mr Young,
I wanted to take the time to personally write to you about how lucky I was to have Emma Campbell from your Richmond office help me acquire my house with what was a very difficult transaction.
We had been negotiating on the house since May this year, and the sale has taken 3 months to go through. Emma has persevered, never giving up, always going the extra mile to help.
I don't think we would have got the house if it wasn't for all her help, time and efforts. She also introduced us to Nicola Jomoa, who helped us secure a great mortgage package.
The Richmond office is very lucky to have such an enthusiastic, hard-working and wan-hearted girl. We will be recommending John D Wood & Co. to all our friends and family.
I hope you agree with me when I say, outstanding work should be acknowledged and rewarded.
A few words regarding our good Mr. Miles:
The service provided by Rollo Miles at every stage of the home buying process has been exceptional and much appreciated by all of the parties. Prior to submitting a bid on the property, we found that Rollo was helpful and focused on what we, as a family, needed in a property (even though he was acting as the seller’s agent). As we neared exchange, Rollo provided sage counsel to the parties on both sides of the table. There were several occasions during which Rollo was on the phone with me ‘till the wee hours while corresponding with the overseas sellers, all in an effort to make sure that all of us were able to satisfactorily address our concerns and were comfortable with signing the sale contract. As we neared the completion process, Rollo assisted the overseas sellers and ourselves by organising various logistical matters which the sellers were unable to attend to as they were out of the country, including managing tradespeople and taking care of matters as trivial as locating missing window keys. For all of this, we are grateful and to be frank, I am not sure we would have gotten to a successful completion without his help.
Edward A. T.
We sold our property in Southfields through John D Wood & Co. last autumn and received exceptional service. All of the staff were helpful, efficient and professional, and we would have no hesitation in using their services again. They achieved a higher asking price than any of the other quotes we received, and found us a buyer very quickly. It was the second time that we had instructed Jonathan Loney to sell a property for us. The first occasion was in 2011, when the market was far less buoyant than it is now. None of the other local estate agents could believe the price at which Jonathan was marketing our house, and one of them even rang us up to tell us we were mad and urged us to change our minds. He stated categorically that the maximum achievable price on our property was nearly £40,000 below the figure Jonathan obtained for us only a few weeks later. We can't think of anyone we would rather entrust to sell for us again.
Having recently completed the sale & purchase process with all that this entails, we can on this occasion say that Jonathan and his team at John D Wood & Co. have restored our faith in working with a professional estate agents. When the going got tough, the agent delivered. You get what you pay for and John D Wood was well worth the investment. All the best
Patrick & Barbara
My husband and I used John D Wood & Co. when selling our flat in Ladbroke Grove. We were selling with heavy hearts and were anxious about making sure the right people bought our lovely home. JP Downes understood this right from the start and spent time getting to know us, explaining everything to us and soon became a close ally when tackling the market. His knowledge, experience and more than anything kind nature made us feel secure and in good hands. As soon as the flat was on the market we received numerous offers and JP handled all negotiations with each potential buyer and was always on hand to explain each process and handle all our queries. We achieved a fantastic sum, far over the asking price and enjoyed a smooth and speedy completion due in the final hours to JP's attention to our needs.
I cannot recommend JP and JD Wood and Co highly enough.
Hope you had a great Christmas. Just wanted to say thanks for all your efforts in selling Cambridge Gardens. Our new place is a dream and we genuinely couldn’t have got it without you. We were thinking back over Christmas as to how it was all possible and ultimately it was down to you getting us the price you did that enabled us to afford the house. You went above and beyond for us and I know we couldn’t have been the easiest to deal with, constantly changing our mind on what we wanted to do! In the end you got us a record price that enabled us to buy our dream house. I can’t recommend you more highly and we will certainly push anyone we speak to in your direction. The dinner offer is still on for feb. All the best,
G & S
The service from your Ladbroke Grove team absolutely exceeded our expectations and we will be sure to recommend you to friends, family and colleagues in the future.
Rollo and Jasmine were both a pleasure to work with and we felt that we were in expert hands. We had the impression that they really cared, they were on our side throughout the process and made sure both buying and selling was as pain-free as it possibly could have been!
Wishing you all the best for the new year.
In the world of estate agency, it is not often an office can score so highly on all levels. Firstly the general atmosphere in the Primrose Hill office is very professional but also very welcoming. Secondly, my dealing with Chris Dale in the sales office, surpassed my expectations. He was professional, courteous, extremely patient but most of all, he showed considerable perseverance and honesty throughout the process. I am in the property business myself and was impressed to see that, although Chris worked very well with me as a buyer, he represented his Vendor extremely well throughout. When the flat was successfully purchased I then moved to work with the Lettings department and my dealings there were with Stuart Small. I was very well advised by Stuart about the market generally and kept closely informed by him about developments throughout the process. I took his advice on the best price to market in a fairly saturated market. This meant we were competitively priced and the flat let quickly after a little negotiation. I would like to thank the office generally and Chris, Stuart and Harriet Stickland particularly for their help throughout the process. They were all a pleasure to deal with. Thank-you!
With the beneficiaries now having received the bulk of their inheritance it is appropriate for me to pass on my appreciation for your hard work and diligence - and a great deal of skill - in the successful sale of Smith Street. I would also be grateful if you would pass on my thanks to your excellent team, all of whom were unfailingly helpful and courteous.
I enjoyed working with you and was particularly impressed by your unfailing optimism in the face of a number of false starts. I was always confident that you would 'go the extra mile' for the benefit of me, your client.
Please would you also pass on my heartfelt thanks to James Wyatt who did such an excellent job surrounding the valuation.
with kind regards
Just wanted to say what a terrific article on you … and a very handsome pet. We really enjoyed reading the story - it confirmed all we had known about you, and a little bit more.
You and your team at John D Wood are really special; indeed exceptional. We are so pleased to work with you all; long may you reign!
All best wishes,
Dear Marina, Georgie and Laura,
I have left voicemail messages for each of you but just wanted to record on email how grateful I am to all of you for making the sale of my flat go so smoothly. As you know it was an emotional experience for me to leave the flat after such a long time and I am so grateful to you all for making it as easy for me as possible and handling everything so beautifully. You gave me such confidence at each step of the journey and that meant a lot. It did make it a lot easier to be dealing with a team of women – a first in my career ! The three of you make a great team and I hope you will all go on to great success collectively and individually.
Can I just say how much I appreciate all your hard work on getting this sale through at last. Before you took on managing this, I was at the point of looking around for new agents but once you took the property on I felt that you really were working hard on my behalf and I’m so glad now that I continued with John D Wood & Co. You have been absolutely fantastic, you gave great advice when I needed it, you were sympathetic and understanding of my position and were tactful and diplomatic, ensuring that everyone was on board with reaching an agreement. Your positive attitude (even when there was not much to be positive about!) really did help and all of this would have been much more difficult without your help and support – well and truly ‘over and above’.
Thank you SO much for everything and I will certainly be recommending John D Wood & Co., and of course you in particular, if I know anyone with a property to sell.
Completion of the sale has taken place today and I want to thank you again for the wise advice and terrific service you have given us. I’m really impressed by what you (and no doubt your colleagues) have done for us. Whenever there was the slightest hitch you were willing to get stuck in and sort it out. Communications were first class. Really it’s been a pleasure to deal with you.
I have been singing your praises around the office. It was an executor’s sale and it’s easy for the vendors to under-sell in such cases. Your advice and service were spot on.
This is to say that during the letting-process of two small flats on the Kings Road, London SW3 the kind of help I received from the team of John D Wood & Co. Residential was highly professional. At the same time their friendliness and understanding of the finer details of this process was at all times very reassuring. It was sound advice and the availability of all services required to make a successful transfer from owner to tenant that I appreciated very much. In a busy life that is what one is looking for. Many thanks to you all.
Mrs V. B.
Many, many thanks for all the work you've put into sorting out my house in Oxford. You've clearly spent a lot of time thinking about what needs doing and the best way to do it, and I truly appreciate all you've done so far. This is by far the most help I've ever received from anybody, and I'm extremely impressed.
Mrs A. B.
I've used a number of rental agents in NW1 over the years, as both a renter and a landlord and I have to say the staff at John D Wood & Co. in Primrose Hill are by far the best - personable, responsive and extremely professional at all times. They went above and beyond the call of duty on a number of occasions and never seemed to mind. I wouldn't even consider using anyone else to rent out or manage my flat.
Mr. M. D.
I want to compliment you on the excellent service we receive from two members of your staff-Rachel Askew and Claire Salter. I am a retired Director of a Private Bank who had responsibility for our Wordwide activities with wealthy Private Clients and therefore have some understanding of how difficult it is to find people with the qualities these two have.
They both deal with every issue effectively and efficiently and keep track of any request, informing us of its progress. Too often in my experience clients were quick to carp and comment negatively (often without justification) but slow to praise if ever. Both Rachel and Claire warrant high praise for their enthusiastic professionalism no matter how mundane and difficult the task.
All the very best
Like I have written to you to complain in the past, I equally would like to write and praise 2 of your own staff, namely Camilla Molyneux and Jake Ramsden. Please allow me to elaborate.
A few months ago, Camilla contacted me to ask if she (on behalf of John D Wood & Co. - Cobham office) if I would like to have my house on their website again and if she could be of any help. I had no idea that my house tenants had even left, and apparently, there was some miss communication within [****] whereupon it was not brought to my attention. Basically Camilla found out before I did. I think this was simply amazing.
Camilla set out and did her very best to try and secure a tenant for my Cobham home, she worked tirelessly, kept in contact, and kept me up to date on a regular basis. Shortly after, she introduced me to Jake Ramsden, who equally worked hard to try and secure a tenant.
Jake also suggested that I ought to consider removing some of my furniture, based on his understanding that most tenants preferred an unfurnished or part unfurnished house. Initially, I did not take to this at all, but thought about it, and in fact booked my flight to try and see which of the furniture needed removing, although Jake had offered to sort it without my presence, which I found remarkable.
Camilla and Jake came very close in securing a tenant, in fact, they had it 'almost in the bag', when the family concerned backed off at the last moment.
My house, having been empty since October last year, and needing a tenant, I had 3 letting agents, namely [****], [****] and John D.Wood all working towards the same goal. Of the 3 letting agents, Camilla and Jake working very hard and I felt it only right to let you know this. [...] I compliment when credit is due. And credit is due tenfold.
With the flurry of interest in my home this January, my home is now finally rented.
I would like to take this opportunity to say Thank you for a job well done, and I would recommend both Camilla and Jake very highly. I think you ought to be very proud to have such dedicated and hard working individuals working for your company.
N. A., Malta
I have just found the medal which I had planned to put around your neck at the drinks party we had hoped to give to mark a new start.
A very big thank you for working so hard and for being so tolerant and determined in getting the sale through. We are thrilled.
Well done, and thank you. You certainly deserve this medal!
Great news. A great relief.
Tell the buyers we wish them well in the house.
Thank you also, you have been exceptionally helpful and pleasant in all our dealings with you and I will definitely use you when I next need to move property.
Ms. R. G.
Dear Marina and All,
Thank you for all for everything that you did for us. It was an amazingly smooth and painless process which was v much down to you and your positive and professional manner. I will definitely recommend you to any friends and family. We are v v v happy!
S.A. and family x
We just wanted to write a brief note to say Thank you to all the team at John D Wood & Co. (and in particular Warren) in assisting in the swift, smooth sale of our property. We have been very impressed with the knowledge and professionalism of the team and would have no hesitation in recommending John D Wood & Co. to anyone in the future.
Mr and Mrs S.
It was very pleasing to hear this afternoon that contracts have exchanged on my house. I would like to say how very impressed I have been with your office - the whole process has been handled flawlessly. I would particularly flag Merton as it was due to his exceptional service whilst I was an applicant that I gave JDW&Co. the instruction in the first place (unfortunately he was out with his back problem when it was taken on) and Toby, who had the initiative to offer the house whilst off market to the buyers, and who then handled the negotiations with impeccable professionalism.
Please pass on my appreciation to the whole team, as almost everyone in the office has been involved with either this property or our flat in [*****] Square.
Thank you for your excellent services - we have already recommended you to several friends!
A & L J
Now that we are truly on the last lap of the sale I would like to thank you for your assistance in making it happen. Right from the first moment when you came to see the house back in February, you inspired confidence in your professionalism and pleasant manner. Throughout, you and your colleagues have been exemplary in communicating at every stage, and in the courtesy with which you have dealt with my wife and myself and potential purchasers.
Above all, however, we have been impressed by your personal commitment, your patience, your perseverance and your leadership in what was a more than normally difficult sale - a main chain of 10 purchasers involving agents and solicitors of varying character - you were indefatigable in pursuing whoever and whatever was necessary to make progress and always helpful in communicating the position to us.
Louise Good (and the team) are very dedicated, highly professional and flexible. I have been letting my property in SW5 with their help for more than 15 years and always had a positive experience. Able to deal with issues and to take initiatives when needed. Highly recommended for overseas owners who need top service and a person you can really trust. The top team in London!
Mr M. A.
I have just been speaking to [****] who said you have been fabulous. You took on his flat in Hugon Road and he said you pulled out all the stops and then sadly he got a cash offer from another agent! He said you were just great, I told him I know already but would definitely pass on this!
Well done!! He has clients looking to purchase in Fulham and will definitely recommend you!
*** Property sold at 38% above guide price: record price for street. ***
The sale of St John Street went sweetly, with a minimum of fuss.
I want to thank you for your role in the transaction.
I am very pleased with the price we got, and I daresay John D Wood & Co. was pleased [...], and will give you a handsome Christmas bonus!
A merry Christmas and prosperous New Year
Dear James and Martin,
We just wanted to send you a quick email to say a massive thank you to you both and the John D Wood & Co. Team for all the hard work, professionalism, care and attention you put in to marketing/selling Boleyn Lodge and Roskeen Court for us and for the purchase of King's View Court.
From the word go (that phone call on 1st October!) through to completion we found every aspect of the service you offered to be exemplray and would not hesitate to recommend you to others as the number one estate agent in Wimbledon Village. Thank you too for your patience and sense of humour during the negotiations - excellent customer service and we really felt like you went the extra mile for us.
Needless to say O[***] is blissfully happy in his new Penthouse - lucky chap eh?
P. and P. B.
I haven't yet had the chance to put 'finger to keypad' to pass on our thanks for Rebecca and her team's efforts in the Fulham office with the rental of our house.
Rebacca, Lucy and Ciara did a fantastic job, finding some great tenants for us before the house had even been photographed and uploaded to the internet. They were also outstanding at leading my sales-head through the minefield of rentals with true professionalism - a sterling effort by all concerned and one that I wanted to flag up to you so that it didn't go unrecognised. You have a great team in there and they couldn't have proved better that John D Wood & Co. remains at the top of its game! It was also lovely to see much of the old sales team in the Fulham office on my trips in and out with the various bits of paperwork that were needed.
I hope that the year continues to go well for you all and hope to catch up again some time soon.
All the best,
Louise and her team successfully let our buy-to-let in Meriden Court, Chelsea Manor St within THREE DAYS! They have managed it very well too, which is important for us since we live in the States. I thoroughly recommend them.
In order to give credit where credit is due, I asked James Maule of your Esher office to pass on your contact details to me as I wanted you to know how courteous and helpful he has been in my recent property search.
Having registered with every agent in Thames Ditton, Hinchley Wood and Esher, dealing with James was an absolute delight. He was courteous without being sycophantic, reliable in terms of getting back when he said he would and knowledgable about the local market. Most importantly I felt I could trust him.
I feel I should apologise for not considering your office to sell our house (we went with an agent in the village) and for not buying one from you! However, I have and shall continue to recommend your office to anyone who asks me about my recent experiences in the housing market.
Mrs Julie Sawyer
Dear Mr. Tellwright and Mr Harrop:
I am writing to commend the outstanding customer service I received from your Estate Agent, Samantha Ashcroft. I recently purchased a flat in Cumberland House and it was an extremely difficult and drawn out transaction. Had it not been for the persistence, determination and diplomacy of Ms. Ashcroft this deal would never have been completed.
Although I had retained a buying agent, he contributed almost nothing to the process. I was very disappointed with his services. I had many questions about the management of the property, the current state of the common areas, the identity of the free-holder. Only through Ms. Ashcroft’s multiple efforts, were these questions answered. We had difficulties with permission to retain already existing air-conditioning in the flat and obtaining the license to assign. Had it not been for Ms. Ashcroft, I would have walked away from this deal.
Again, I wanted to express my sincere thanks and appreciation for Ms. Ashcroft’s dedication and exemplary service.
With kind regards,
Thank you so much for all your help with our purchase of [****].
You're a credit to estate agents!
Your support was so valuable to us during such a stressful time.
C.H. and P.C.
Thank you so much for your time and understanding last night. I’m sorry we overran – I hope you weren’t late for your next appointment.
It was great to see the house again and be reminded how much we love it! The vendors are absolutely lovely and hopefully everything will run smoothly going forward!
Additionally, just wanted to say, over the course of the last few months (before and after our house was under offer) we have looked at about 30 properties in Kew / Weybridge / Esher / Sunningdale and made offers on 4 of them (including Kingswood). 2 of these offers were rejected and the estate agents (naming no names!) were totally disinterested in chasing up vendors, coming back to us, working to get a deal done. The experience we’ve had from agent to agent has varied enormously but the experience with John D Wood & Co. (and you) has been by far the best. We would have rejected viewing Kingswood purely based on price but following your offer advice and tenacity with getting us to view it, it’s the turned out to be The One.
Thanks again and please don’t hesitate to let us know if there’s anything more you need from us.
Let the Office Manager know that of all the agents and negotiators viewing this you're by far the most productive. Having been a Broker myself in sales, I often forgot to update the clients with feedback. You have done more so far than all the other agents put together. Maybe if I did what you're doing I'd have made more money!?
Keep up the good work.
Dear Mr Nik Madan,
I am from Argentina and planning to live in London the following four years. The city is quite new for me and my family, so looking for a place to live, choosing the right area and doing the whole application process is, for sure, not an easy task.
Nevertheless in a very short period of time, I was shown plenty of houses and found a beautiful property, thanks to the extraordinary professional advice and help of Miss Louise Veltman.
This letter is to thank very much Miss Veltman and all your Elizabeth office for all the good job and making my search so easy.
My sister in law lives in Weybridge, and she has a portfolio of rented properties. When we told her we were renting through John D Wood & Co., she commented that in her experience John D Wood & Co. was a very professional outfit.
I have to say that I can only agree with her, and that you should feel very much a part of that strong reputation.
Job well done!
We very much look forward to living at Castle House.
R. and T..
(or, as you prefer, Mr and Mrs E.)
I have been one of those house vendors, addled by poor Estate Agent Service in the past and would like to say, I have recently used John D Wood & Co. finding them to be exceptionally professional, honest and responsible. They were not put off by any situation throughout the sale process. As vendors, all our awkward requests were met by Derek Fletcher and his team without phasing them.
John D Wood & Co. c/o Derek Fletcher, Kay,Karen and Steve were not deterred by my anxiety and distrust (I was bitten in the past by [****] and [****] arrogant and sometimes aggressive service). All the staff in John D [Wood & Co.] are highly experienced, calm and always returned our calls promptly. They managed to achieve a very fair asking price for our property without adopting a hard sale angle or arrogance throughout our transaction. I noted many of the staff are long term and this in itself is indicative of the type of service they provide. I can highly recommend this Company and only wish my husband and I had approached them at the start of our sale. They managed to sell our home, promptly, respectfully and pleasantly, where other Chiswick Estate Agents failed.
I'm sorry I missed you when I dropped off the keys,as I wanted to thank you so much, for helping to conclude the 2 year saga, of selling Warwick Sq! Thanks to you, Annie and Helen, it all went without a hitch, plus 2 charming buyers! So now it is on to the next chapter, and if anything sounds possible for me, do let me know.
Again, many thanks ,I'm sure our paths will cross again!
The news of today’s exchange prompts me to acknowledge the good job that you, Lianna, Ed, Sophie and Charlie have done. You have worked effectively as a team and from the start have been energetic and efficient in showing people around. As we closed in on the eventual purchaser, Lianna did a lot to encourage and occasionally cajole – combining charm with just a hint of steel when needed.
Christina and I are very grateful and it has been a help to us to have had such a competent and pleasant group to see us through.
Now the fun starts again as we seek a new home, and we look forward to being on the other side of the John D. Wood fence!
Just a short note to let you know that your Esher team has been excellent in my recent dealings with them. In what has been a more complex than average situation Doug Parks and his colleagues have shown huge commitment and a very high level of professionalism from start to finish throughout all our dealings – purchase and sale, letting and finance. Doug and indeed everyone I’ve dealt with in that office has been first class and way better than any agents I’ve ever experienced. So I thought I’d let you know, and congratulations on having such a well-run team.
Just to say that I have now sold my flat with JDW&Co. in Carlisle Place SW1 and I was more than thrilled with the service provided by the office with Hugo and Annie.
We gave the mandate to Hugo because of his attractive, charming and professional presentation.
Then, Annie worked very hard ensuring that we got an excellent price!
Annie also managed the sale to perfection in a most professional manner. I can’t praise her highly enough!
Just hoping they can find us another unmodernised property very quickly!
Mrs. M. D.
Dear Mr Young
I am delighted to say that I have just exchanged today on a property purchased through your Chelsea Green office with a sales negotiator named Jamie Davidson.
I met Jamie when he working at Farrar and was really impressed with his professionalism and integrity which I had noticed was sadly lacking in the majority of agents I had been dealing with. Unfortunately my search had been taking a long time so I had not inconsiderable experience of many of London's young men and women who were, in many cases, very amateur and to be honest quite annoying. I had been badly let down by one in particular who had lied to me and cost me my last potential purchase on the day of Exchange. I lost trust in all estate agents and vowed in future only to deal with well established companies and professionals. This wasn't particularly easy as there were too many people who were, quite frankly, absurd in their ability to represent the business of selling property.
My one wish was to find the right property and to deal with the right agent. I followed Jamie when he joined John D Wood & Co. and asked him to keep me on his list of buyers because I thought he was excellent. I told him I only wanted to buy a property through him if possible because I thought he was so good at his job. What particularly impressed me was when I saw the property on Right Move that I have just bought and emailed him on a Sunday evening thinking it would be in his InBox first thing on Monday. I was utterly amazed when he replied at 9pm that evening and that's when I knew he really was special.
I felt that I just wanted to tell you how pleased I am, because it has been a long and extremely tedious journey to get to this point. I have now got my wish and I will be certainly telling other people how there definitely is an estate agent in London who is excellent!
Ms W. K.
Please see the email below from our solicitor – we have now exchanged!
This is wonderful news. I have to say thank you to you, especially, for helping navigate a course through this sale, which was pretty challenging at times given the nature of the problems that cropped up. Hats off to you!
All the best,
This is a rather belated letter to thank you and Charlie for all you did over our purchase of our Rivermead Court flat. Charlie was remarkably patient, and spent so much time, while we discussed with builders and our architect what we wanted to do. Please pass on special thanks to him.
I gather that Andy Buchanan has happy memories of [**] Rivermead Court, as, at the age of 16, he was "madly in love" with one of the sisters. Perhaps a reunion might be a good idea, when the work is finished!
Dear Mr Young,
My wife and I have recently completed the sale of our flat via John D Wood & Co. in Battersea. I should like to commend to you the service provided by Alex Oppenheim and his team, which was in all ways excellent.
From the first meeting with Sophie Poland, to viewings organised by Alex and Fred Ponsoby, everyone we dealt with was courteous, patient and extremely professional. They are a credit to you.
Other estate agents would do well to take a leaf out of the John D Wood & Co. book.
With best regards & thanks,
Please excuse me for not getting back to you earlier. I had to go overseas unexpectedly and have just returned. Two days after meeting you I agreed new tenancy terms with the existing tenants. Following my several conversations with you I was very impressed with your professional and courteous attitude and commitment to helping.
In consequence as previously intimated to you I will:-
Thank you again
I can't tell you what a breath of fresh air you and may I say your whole team were once I was able to unscramble the previous T.. pots who talked a great deal but didn't do a great deal or come to think of it any deal!!! you on the other hand did quite the opposite- . Job done with good grace professionalism.
Dear Mr. Young,
Thank you so much for taking the time to telephone me last Friday. It was very reassuring to know that the difficulties with the exchange contract on Westmoreland Place were understood and to be reassured that they were well within your competence as a firm. You may already know from Hugo Headlam that we exchanged contracts with the involvement of an appointed bankruptcy trustee on Friday. The speed of this happy resolution took us by surprise, our solicitor having warned us to expect a delay, possibly even of some weeks. A friend who is an experienced lawyer has since confirmed that the situation could have become quite difficult for any of the parties involved had the original contract been attempted.
Thank you for whatever efforts were made to expedite the process, and for the exemplary care that has been taken after the initial problems became clear, especially by Hugo (whose determination made the exchange happen before business closed). I hope there has been no detrimental impact on your firm's own interest in the contract, and if there is anything you might need from us to ensure that is the case, I am happy to try to provide it.
Thank you for all your help with the sale, I was delighted with the price we achieved and appreciate all your endeavours. I think you have an excellent team in your office and was thoroughly impressed with the service.
N[***] and I are due to exchange soon on a house in Chiswick (3,000 feet with off street parking no less!!), I’m just sorry we weren’t able to buy in Battersea!
Best of luck in the future,
Dear Ed, Tom & Charlie,
We just wanted to thank you so much for all your help in selling Disbrowe Road. We were so pleased with the price it sold for, and for how smoothly the transaction went through. We would recommend John D Wood & Co. to anyone.
With very best wishes,
J. & S. T.
Just to thank you and your team for your good work on the sale of the flat.Naturally we are very pleased with the outcome but also we were impressed with the way you handled the sale.The process was run very efficiently,we were kept well informed with what was going on,we were given good and robust advice by you and whenever we called the office everyone we spoke to,whether directly involved or not in the transaction, was courteous and helpful. Guy was a useful intermediary with the [purchasers] so we felt we got the full value of your firm.
Thank you again for your help and we look forward to [...] a succesful completion in September
Thanks for your phone message earlier.
I thought I would just take a moment to say thank you very much for the excellent result you and your team got for us with the sale of Albert St. (Although I'm not sure I could go through it all again at any price!)
Chris has been extraordinary throughout. Without his calmness, tact and perseverance we might well not have achieved the sale. He managed to be honest and open and stay friends with everyone. E[...] says he's the best agent he's ever worked with.
We're delighted, [****] is delighted and while [****] thinks I'm the devil incarnate, I'm sure that even she will be happy with her new house.
We are indebted to you for parking your economics yesterday and donning instead both a hard hat and a cool head.
We've decided, very much influenced by your counsel, not to proceed with an offer. Which may feel like a very poor use of your time but is actually a massively good use of our son's limited resources.
So we are hugely grateful to you - and to Peter for sending us your way. Thank you so much. We'll keep in touch and look forward to reading your Masters paper!
Dear Mr Young
I have recently been working with the above members of your staff on a corporate rental for a client.
I just wanted to take a moment to let you know how professional they both were. The offer was put in just before Christmas for a move in date of today, so with all the holidays in between, it was looking like a bit of a tall order.
Although my contact was mainly with Emilie, I know Lilli was involved and between them the process has appeared to be seamless, incredibly efficient and always appeared to be met with a smile.
As a relocation agent, I cover a very large area around the country and the good agents stand out like a sore thumb.
It was a pleasure doing business with your company because of these people and I just felt that you should be made aware of how good they are, just in case you weren't.
Happy New Year.
I thought you might be interested to hear a 'good news' story as I know you are often the person hearing about all the woes of the world and troubleshooting on behalf of us all!
The property in question is a flat in the Picasso Building in North Kensington, which had a ground rent calculated in an unusual way, based on a formula linked to RPI.
The buyer's solicitor had taken exception to this and totally unnerved her client, who was dithering and considering pulling out under the misguided opinion that the ground rent was likely to rise exponentially. We studied the lease and explained that this was not the case. But as a first time buyer, she did not have the confidence to overide her solicitor's opinion and it was clear that we needed to do more to reassure her - an agent's opinion was just not going to cut it.
Time was now of the essence, as [another agent] had our client in a 'pincer movement'; they were handling the onward purchase and, having previously been instructed (unsuccessfully) on the sale of the subject property, had set an ultimatum for our client to switch to an offer that they had (from an applicant who viewed with them last year) by the end of the day.
Being part of John D Wood & Co and so having a professional team at our disposal I was able to consult Stephen Jones on this and he composed an email demonstrating correct use of the formula and explaining why this clause did not pose a problem. As a direct result of this email we were able to retrieve the deal in the nick of time.
Without being able to bring in the professional department, we would have undoubtedly lost this deal.
Dear Mr. Young,
I recently had the pleasure of dealing with your office in Cale Street, Chelsea and your Associate Director, Robert Green.
Robert viewed my apartment at Grosvenor Court, Sloane Street and sang the virtues of John D Wood & Co. offering the property for sale. I was immediately impressed by his professionalism and apparent integrity and hence signed up with the Company. Believe me when I say I had been approached before and after agreeing to market with John D Wood & Co. by a least 4 estate agents in the area, so it was actually a conscious choice on my part to go with your Company.
Since signing the entire team at the Chelsea office has been an absolute joy to work with. I even received excellent advice from the interiors person about de-cluttering. Never was I made to feel that my home in any way fell short of their expectations – indeed quite the reverse.
The sales team always rang in advance of a viewing and, when I was at home, were discreet and charming. I was made to feel that they were honoured to sell my home rather than seeing it as a commercial transaction.
I can only praise the entire team who began to feel like friends rather than “dreaded estate agents”.
I exchanged contracts today with my buyer and have been working with John D Wood & Co. Fulham to find another two properties to buy.
I would be grateful if you could convey to the team in Chelsea my sincere appreciation for their efforts and the grace with which they performed.
First of all, many thanks for steering us successfully to exchange today. We are most grateful to you and your colleagues for the exemplary, courteous and efficient handling of the transaction. Please pass on our appreciation to everyone who worked on the sale. As I mentioned to you, the principal reason why we wanted to secure your services was the excellent advice you gave us a couple of years ago regarding not selling unless we really felt it was the right time for us to move. I felt that was very sound long term advice which really differentiated you and JDW&Co. from the competition During that interval the house has gained an extraordinary amount in value (which is jolly nice!), illustrating that your reading of the market was very accurate. All we now have to hope for is that our buyer has his sterling in the right place and is not exposed to the wrong sort of European banks!
I often find people are quick to criticise but slow to praise. I wanted to draw attention to two of your Fulham office.
Having met with [another agent] and your Fulham office, I put the above property on with [****] as I had bought the property from them initially and had stayed in touch. Tom de Winton did not give up however and, with deft style, managed to strike the balance between engaging with my wife while not outright rubbishing the competition. He was patient and accommodating which lead eventually to us going joint agency [****]/John D Wood & Co. and to the exchange of contracts through John D Wood & Co. today.
This was supported and latterly led by Sophie Strong who made sure there was a good follow through service. After sales is very important when all parties are looking for a quick exchange and Sophie doggedly stayed on the lawyer and buyer until we limped over the line.
You will be proud of your team I am sure, they deserve it.
With best wishes,
Dear Mr Young,
I do not often do this but I am moved to write to you to express my thanks and delight with your Battersea Park office, by which I chiefly mean, Alex Oppenheim and Sophie Poland.
Last year (April) we sold our house in Albert Bridge Road through your Battersea Park office. It was a nice house and so we had a few esate agents wanting the business. Of all of these (all household - in London - names) Alex was by head and shoulders more professional than the rest. Therefore we decided to sell through John D Wood & Co. Alex had facts and figures to hand (and indeed printed out) to support his arguments. The others didn't.
Sophie enabled our sale in ways which I would say were "above and beyond", eg when the buyers were worried about their K&C parking permit she found a garage for them to rent.
These are just examples to illustrate. My husband and I found Alex and Sophie all round good people to do business with.
Since our sale I have been in contact with Alex and Sophie about our next purchase. I know they have tried to help me (but I am fussy - ie one side of one road) - it is not their fault I have not found what I asked them for.
I have had an offer accepted on a house through one of your competitors (not Battersea). However, I would like you to know, that because of the experience we have had with Alex and Sophie , whenever the time comes for us to next sell a house - John D Wood will be the first port of call.
Mr Young, it is my opinion that Alex and Sophie are a great asset to your business.
John D Wood & Co. have been patient and brilliant throughout, in particular Guy Shaw, who continues to give me fantastic help, advice and support, and has also proved to be a master diplomat and mediator also - we have a lot to thank him for.
It has, and continues to be a pleasure to deal with such delightful, helpful and supportive people in the sale of my home, and I have indeed already been singing the praises of your firm to my friends and will continue to do so in future. I also feel very pleased and particularly fortunate that I chose John D Wood & Co. to market and sell my house, over and above any other firm of estate agents - I'm sure I would not have received such excellent service and ongoing support elsewhere.
After an AGM at Chelsea Old Church last night [...], an old friend came up to me and wanted to say (in front of at least ten people) she was absolutely delighted with the wonderful service, care and respect you all gave her over her sale. She bought the house from John D Wood & Co. some years ago and just wanted to say again, we are a really good team compared with any other agents she has dealt with. She felt we were the only firm to employ mature ladies and gentlemen, whilst other agents only employ staff interested in a quick sale with only commission in mind - usually recommending anything!
It is lovely to hear this and I am sure there are many who do not say this but, will think this way….I gather she also had really good feedback all the time from everyone. She did however, apologise for hoping to move to Putney!
I am writing to say how delighted we are to have exchanged on our property in Pimlico today. It has been a long and time consuming process over a number of years and your team in Belgravia have been exceptional in their approach and professionalism in working with us.
We have not been the easiest of clients (changing our minds on 2 other occasions) and yet Hugo Headlam and Annie Richmond have remained dogged and determined to achieve the price we wanted and complete the sale often working long hours and definitely going way beyond the call of duty. Annie and Hugo have been amazing in chasing, cajoling and ensuring that our sale went through and that we were kept totally up to date at all times. What could have been a tricky situation was (from our side) a very easy one thanks to your team.
I would and will be highly recommending the service that they offer to others.
Just a note to say a big thank you to you and your team for your patience, skill and kindness. We were particularly grateful for it considering the turns our sale was taking at times. You know that we have dealt with a number of agencies in trying ot sell the property, and the contrast with John D Wood & Co. was vast, and the experience with you infinitely more civilized and ultimately successful.
Amy in particular has been marvelous, not only going above and beyond the call of duty throughout this process but showing both wisdom and useful negotiating skills. We are very grateful to her.
It was a good year for farming so left hand and right hand, let's get the pain over in one fell swoop. Thank you for all your hard work in achieving the aim. It is a great relief that it is all done and official, but what is certain is that there is no way it would have been achieved without a huge amount of diligence, tact and diplomacy from you. Your professionalism throughout is a great example to all and I cannot thank you enough for pulling all the disperate threads together and getting them tied in a big knot.
Thank you for your time today, in 20 years of buying and selling houses, you're by far the most pleasant agent I have had the pleasure of dealing with.
With 20 London offices, five country offices and associated offices throughout the south of England, John D Wood & Co. have specialised in residential sales, residential lettings, property valuations, surveying and associated property services in London and the south of England for more than 145 years. Our highly professional and well-trained staff have a thorough understanding of the property market in their local areas, and a track record of success in property marketing at a national and international level, achieving the best results for our clients.
John D Wood & Co. Head Office, 7th Floor UK House, 180 Oxford Street, London W1D 1NN.
Copyright © 2017 John D Wood & Co. All rights reserved