Tenant's information

We have produced this guide to inform tenants of the procedures and requirements relating to a typical tenancy.

It is important that you read it carefully so as not to delay the securing of a property.

Please note the charges listed are the maximum that will be applied depending on your circumstances and the number of tenants. We aim to be as transparent as possible when disclosing our services, procedures and charges. Whilst every care is taken, changes such as seasonal promotions do occur so contact your local lettings branch directly for an accurate assessment of your rental needs.

For a full breakdown of the charges, please download the 'Tenant's guide to charges' PDF below.

Tenancy application/references

When a suitable property to rent has been found all persons aged eighteen or over will complete an Application Form and will be named in the Tenancy Agreement. We will take up references on behalf of our client, your landlord, which may include a bank reference for which your bank may charge a nominal fee, a credit reference, an employer’s reference, an accountant’s reference, and a previous landlord reference. A payment to indicate your commitment is required when you submit your application. If your application is successful this payment can be deducted from your Initial Money. The payment is non-refundable should your application be unsuccessful or withdrawn in certain circumstances, the details of which are set out in the application for tenancy form. Please note that this payment in advance does not constitute a tenancy or offer of a tenancy but is proof of your serious intention to proceed.

Tenancy agreement

Before any tenancy begins you will sign a Tenancy Agreement setting out the landlord’s and tenant’s obligations. Once the Tenancy Agreement has been executed by you and the landlord it is binding. Should you change tenants at any point during the tenancy you must inform us and, subject to your landlord’s agreement (which might include the need to take up new references) we will prepare new documents for signature. For details of all charges, click the link below.

Security deposit

Before your tenancy commences you will be required to pay a security deposit which will be between 5 and 6 weeks rent. This deposit is held by us as stakeholders or passed to your landlord. The deposit is held against any damages or expenses arising during your tenancy and will not be released until after you vacate the property, all rent has been paid up to date and we have written confirmation of any costs for damages from both parties. No interest on the deposit is payable to either party.

Tenancy deposit protection

When you pay a security deposit your landlord or agent must protect it using a Government authorised Tenancy Deposit Scheme. This is to ensure you get all or part of your deposit back when you are entitled to it and any disputes will be easier to resolve. Within 30 days of paying your deposit your landlord or agent is required to give you details about how your deposit is protected. This includes the contact details of the tenancy deposit scheme and what to do if there is a dispute at the end of the tenancy.

When do you sign and what do you pay?

Once acceptable references have been received and approved, a date will be agreed for the commencement of your tenancy. It is essential that you sign the Tenancy Agreement and pay the Initial Money before this date.

The initial money consists of:

  • First month's rent in advance
  • Security Deposit - 5 to 6 weeks rent

The Initial Money will be detailed in the confirmation letter and must be paid by debit card, or bank transfer. Please note we do not have the facilities to accept cash.

For a complete, up-to-date list of our charges, please download the 'Tenant's guide to charges' PDF below.

Inventory and schedule of condition

An Inventory and Schedule of Condition of the property, its contents, furniture, fittings and effects will normally have been prepared. This will be checked and agreed with you at the commencement of your tenancy. It is important that you take care in agreeing the Inventory and Schedule of Condition at this stage as it will form the basis of any claim for damages, by your landlord, at the end of the tenancy. At the end of tenancy the Inventory and Schedule of Condition will be checked again. In your own interests we strongly recommend that you are present at both the check-in and check-out.

Rental payments

All rent is payable in advance by standing order. Please note that all standing order payments should be made four days prior to your rent due date to allow for clearance Should you experience any financial problems during the course of the tenancy it is essential that you contact us immediately.

Tenant's obligations

You should be aware that responsibility for the property rests with the tenant during any tenancy. It is particularly important that any gas or electrical problems are reported immediately and the property is fully secured when you leave it unattended at any time. During the winter months necessary steps must be taken to prevent the freezing of the water and heating systems. In leasehold properties, mainly flats and maisonettes, the tenant will be bound by the rules and regulations affecting all residents within the block, contained in the head lease.

The agent's obligations

Our obligations will vary depending on which of the following services we provide for your landlord:

  • Purely let the property
  • Let the property and accept the rent
  • Let and manage the property

You will be advised which of the above applies prior to your tenancy commencing but should you need further details regarding a specific property please contact your local branch.

Property visits: Properties may be subject to visits. The purpose of these is to check the condition of the property, its cleanliness, garden maintenance and the way in which the tenancy is being conducted generally. A mutually agreeable appointment will be made in advance with the tenant.

Pets: Should you wish to keep one or more pets in the property we will negotiate this individually with your landlord, and include a specific clause in your tenancy agreement.

Council Tax: It is the tenant’s responsibility to pay the Council Tax directly to the local authority.

Insurance: The tenant is responsible for insuring his / her own personal effects and furnishings.

Burglary: Should the property be burgled during the tenancy you should contact the Police and your local branch immediately.

A draft tenancy agreement is available in any branch for a prospective tenant to read prior to the commencement of a tenancy.

Countrywide residential lettings Ltd will operate in its own name when providing administrative support.

Tenant's guide to charges

We are committed to being upfront and transparent about our charges, so it’s important that you read this guide carefully so as not to delay securing your chosen property.