About Property Management
There are significant benefits to employing a Property Manager to act on your behalf during a tenancy and we advise all our clients to give this option serious consideration. When deciding how your property will be managed it is always worth asking yourself how much time you will have to dedicate to your tenants? We understand that increasingly individuals and companies choosing to rent quality property no longer see themselves simply as tenants but also as customers, expecting a service as well as a home. Our Landlord clients look to us to provide a service that protects the relationship with their tenant, but that also ultimately protects their own interests during the tenancy ensuring they get the most out of their investment.
A trusted name
Established in 1872, we have built a reliable foundation of experience that allows us to offer the right advice and the right property solutions for each client. For decades we have been trusted to successfully manage thousands of properties for clients ranging from first time landlords to investors with large portfolios. We understand the value of building strong relationships and have been working with many landlords for many years and several tenancies.
The right approach
We understand the challenges of providing a genuinely valuable Property Management service and work hard to get the approach and balance right. Our Property Managers are experienced at prioritising issues, assessing whether a tradesperson is required, and also understanding there are occasions where a tenant may be able to resolve an issue themselves if provided with the right guidance and know-how. In fact we find many issues reported to us can be resolved without needing a tradesperson to attend at all, avoiding the additional expense that incurs. Our out-of-hours contractor is also aware what constitutes a genuine emergency, allowing you to rest assured, whilst also giving your tenant the peace of mind of around the clock assistance when needed.
Knowledge and experience
Good property management relies on experience as much as knowledge and we are part of the UK’s largest Property Services group. When you are paying for a Property Management service you expect to receive the best advice, so whether they are new to the industry and working in property for the first time or an old hat perfecting their trade, all of our Property Managers take part in regular ongoing training. Our comprehensive training covers everything from legal compliance and customer service delivery to maintenance workshops and even spending time with engineers to get to know different boiler parts. You can always learn something new and we firmly believe in constant ongoing development of our Property Managers to give you the confidence in our judgment and advice.
The right contacts
A good Property Manager will only get you so far; you also need the right contacts who will deliver the quality of work you expect. We receive hundreds of enquires a year from contractors wishing to work with us and only take on a select few. As a trusted and established name in the industry we have been able to develop relationships with a range of tried and tested contractors from one-man bands to large organisations, all sharing a commitment to quality and an understanding of our values.
The personal touch
Communication is key and as a Managed Client you have a dedicated Property Manager who will be the primary point of contact throughout the tenancy for you and your tenant. We keep the portfolio numbers of our Property Managers lower to allow our Property Managers to add the personal touch and build strong relationships with their clients and tenants. For all new properties under their management our Property Managers will visit the property themselves, so you can be sure that when you trust us to manage your property we have actually seen it.
The end result
By choosing our fully managed service you are putting a professional between you and your tenant, protecting the relationship between all parties and ensuring the relationship stays professional. Whilst it may be viewed as an additional cost initially, our Managed Clients benefit from the complete package our Property Management service offers and we work hard to ensure money invested in professional management is money well spent, improving your overall letting experience considerably.
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