Covid-19 Advice & FAQs

For added peace of mind, we thought we’d put together some advice & FAQs which might help to answer your queries or concerns at this difficult time.

Buyer FAQs

  • Are Estate Agents open during the current lockdown in England? Chevron Down IconIcon set Chevron Down

    Official government advice is that the housing market should remain open subject to adherence of published safety guidelines. You can therefore still move home during the current lockdown. Estate and letting agents and removal firms can continue to work.

    The safety and wellbeing of our colleagues and the public remains paramount. We will be working in accordance with government guidance.

     Our offices will be staffed in order to progress sales, lets, property maintenance and to arrange appointments but are closed to the public until further notice. We are available and happy to help by email, phone and web chat during this time. We trust that you understand and apologise for any inconvenience.

  • Can I still get a mortgage? Chevron Down IconIcon set Chevron Down

    Yes, you can. Please speak with the team in your local office to enquire about how our mortgage partner may be able to help you.

  • Can you help find a property to buy? Chevron Down IconIcon set Chevron Down

    Yes - You can access details of available properties on our "Buy" page. For further information on a specific property please contact your local office.

  • What about viewing a property? Chevron Down IconIcon set Chevron Down

    Yes - Virtual viewings should be used whenever possible to help limit the number of viewings you need to arrange. Prior to the appointment we will provide you with details of how it will be conducted and what is required to help keep everyone safe.

  • Booking your appointment Chevron Down IconIcon set Chevron Down
    • Prior to requesting an appointment you should, where possible, have already undertaken a virtual viewing in order to help avoid unnecessary appointments.
    • When making an appointment you will be asked if you or any of your household has shown symptoms of Covid-19 or has tested positive in the last 14 days. If yes then we will not be able to proceed with the appointment.
    • We are unable to provide transport to and from appointments.
  • The Appointment Chevron Down IconIcon set Chevron Down
    • If anyone is presenting Covid-19 symptoms when we arrive at the property we will be unable to proceed.
    • You are requested to bring hand sanitiser with you and to use it before entering the property and again when you leave.
    • From arrival at the property, a 2m distance should be maintained between all persons.
    • We will seek to minimise the number of people in the same room at the same time.
    • Please avoid touching door handles, light switches and other surfaces wherever possible.
    • Time inside the property should be kept to a reasonable minimum. We are happy to answer any questions either outside of the property or over the telephone when we return to the office.
    • As few people as possible should be present at the property.
  • We may appear different Chevron Down IconIcon set Chevron Down
    • Our colleague will use hand sanitiser or will request to wash their hands upon arrival at the property; they will do the same before leaving.
    • Our colleague will be wearing a protective face
    • They may carry disinfectant spray with them and may need to use this for keys, their kit or even in some areas of the house if they feel they need to.
  • I’ve put an offer in on a property, what happens now? Chevron Down IconIcon set Chevron Down

    We’re still available to support you with buying your dream house. We will keep you updated with progress via email and phone. If you need something urgently, please contact your local office or click the "Chat with Us" button on the right-hand side. You can also contact your solicitor for updates.

  • Should I put my property purchase on hold at this time? Chevron Down IconIcon set Chevron Down

    There is no reason to put your property purchase on hold at this time, in fact as well as seeing a demand in sales the latest data from Rightmove shows that the housing market remains strong at this time. Our local property experts will always be here to go the extra mile to ensure that your purchase is successful.

Read all our FAQ's here

Seller FAQs

Got a property to sell?

Seller FAQ's

Tenant FAQs

Are you renting or looking to rent?

Tenant FAQ's

Landlord FAQs

Do you have a property to let?

Landlord FAQ's